Frequently Asked Questions

We specialize in end-to-end vendor relations and event execution. At this time, we do not support event marketing or lead generation efforts. 

We are happy to discuss your specific event needs during a complimentary consultation call. Please view our Services page for more details.

Absolutely! We thrive in ambiguity and are excited to co-create your event vision and goals with you.

Please use the form on our Get In Touch page to submit your inquiry and we will follow up via email to schedule a complimentary consultation call.

Our team can either use a pre-determined payment method (i.e. company credit card), or can liaise with an accounting/operations counterpart from your organization to make vendor payments. In either scenario, CONGREGO will own the vendor communications.

Note that most events require working with multiple vendors that have varying payment deadlines.

We manage payment reconciliation and will share invoices, receipts, etc. with the necessary person(s) at your organization in your preferred format.

Our flat-rate service fee ranges from 5-10% of the total event spend. We'll follow up with a proposal after the event has been scoped during a complimentary consultation call.

Most of our clients come to us with a pre-determined total event budget (or range) that we work within. Alternatively, we can provide an estimated spend based on your event's needs. 

If required, we can also work within the parameters of categorical budgeting (i.e. line-item budgets for each aspect of the event, such as food and beverage, lodging, etc.). 

We will never spend beyond the agreed-upon budget without pre-approval from our clients.

Planning lead times for events vary greatly based on headcount and location. Generally, a minimum of 6 weeks for "small" events or 24 weeks for "large" events is required.

Our clients are welcome to be as hands-on or hands-off as they want to be. We've found that a good communication cadence is a 15-minute check-in call every 2 weeks leading up to the event date. 

Please note that certain time-sensitive issues can arise unexpectedly in which case an impromptu call might be required.

We always take precautions during the planning process to prevent mishaps and advise our clients accordingly. In the case of an unforeseen emergency, we will go to extra lengths to keep the event running smoothly. 

If the decision is made to cancel the event, we will work with the vendors to recover whatever funds we can within the terms of any executed contracts. 

We are always happy to accommodate specific requests where possible. We ask that our clients communicate their requirements to us as early as possible.

We are happy to work with our clients' preferred vendors when feasible. Please disclose your vendors of choice and rationale for working with them as early as possible so we can assess if they're the best fit for your event.

We do everything possible to make adjustments when feasible by our vendor partners.

Our clients can receive 50% off our service fee for their next event by introducing us to a new client. Use the form on our Get In Touch page to provide details about the referral and we will follow up directly via email.